No More Quandary About Warranty – Part One: How Warranties Work

Windows are considered good investments, which is why homeowners don’t much mind the expense. Moreover, windows — as mandated by federal regulations in the United States — carry warranties. This protects you from having them become a constant drain on your pockets. Warranties specify the following:

Coverage. Arguably the most important aspect of your window warranty, coverage dictates which defects and services will be dealt with and shouldered by your manufacturer, should your window need them. Your coverage also determines what your manufacturer is obligated to do, should the window fail — including repair, replacement, or refund of your faulty window units.

Length of coverage. How long your warranty is good for is also essential. There are various types of warranties; some are limited, and some are not. Some are transferable, and some are not.

Conditions and limitations. Some window warranties also have conditions which, if not adhered to, can render the coverage void; for instance, having your windows repaired by a professional who has not been properly accredited by the manufacturer. There are also limitations to the coverage. “Consequential” damage is usually not covered, as in the case of window components falling off and damaging your landscaping.

Tips For Inspecting the Warranty

Get everything in writing. Being furnished with a written warranty is not required by the law, so there are companies known to only speak about their warranties. Protect yourself by making sure your window manufacturer or installer prints out a copy of their warranty and hands it to you. If you don’t get anything from your installer, however, it is necessary to know that in most states, the lack of a warranty presupposes the existence of an implied one – unless the manufacturer or contractor explicitly says there is none.

Ask questions. If there is anything you do not understand, or you have a concern, immediately raise it with the manufacturer or installer.

Use your windows according to the warranty specifications. Also, follow the conditions in your warranty to the letter to avoid potential problems.

Now that you know how a warranty works, the next thing to learn is how it does not work. We will discuss that in the next installment of our three-part blog. Stay tuned!

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