Our Process

Years of experience and continual refinement make for a delightful experience

Each step is a pleasure. That's our promise at DIAL ONE. From the moment you call or visit our showroom to arrange your free in-home consultation, you'll experience our highest standards of professionalism, courtesy, and craftsmanship. We'll meet in your home at a time that's convenient for you. Your windows, doors and window treatments will be custom-built and installed by professionals you can rely on. And we won't consider the replacement process complete without leaving your home in impeccable condition. From start to finish, we want you to be at ease with the process, and loving the results.

When you make the commitment to go with DIAL ONE, here's what you can expect (rollover icons):

Greet you on the phone or in our showroom(s)
Schedule a free in-home consultation
- Understand youe needs and goals
- Inspect the existing condition of your home
- Discuss potential product solutions and possibilities
- provide pricing information
- Explain the installation process
- You make the decision
Schedule Job Technician Visit
- Confirm accurancy of measurements
- Finalize Job specs
Conduct Internal Review
- Order necessary materials
Assign Project Coordinator
- Provides single point-of-contact
- Facilitates building permits and/or homneowner association approvals
- Schedules all work to be done
Begin Installation Process
- Installation crew will introduce themselves to you
- Discuss any concerns you may have
- Conduct a walk-around of your home
- Provide you with a customer satisfaction survey
- Begin the installation process using the highest protective measures to care for your property
Conduct Zero Defects Quality Assurance Inspection
- Project Manager will stop by your home
- Explain the operating aspects of your new products
- Demonstrate how to best use and care for them
- Conduct onsite inspection
Ensure Customer Satisfaction
About two weeks after your installation has been completed, a DIAL ONE customer service representative will call you to inquire about your overall satisfaction with your project and to see if you have any question or additional needs.

About four weeks after your installation has been completed. you'll receive a Homeowner Satisfaction questionnaire in the mail. You can respond online or via email.

Our goal is to provide an experience that merits a "10" to every question.