You are no doubt reading this because you are considering replacing the windows and/or doors in your home. I know the process of determining the right products and right company to meet your needs can be a daunting one. From my over forty-five years experience in the industry, I often find homeowners placing a large part of their decision making on the differences between products. Since you can look at, touch and operate sample windows and doors in your home or in a showroom, this makes sense that the tangible part of the experience receives most of the focus during the evaluation and selection process. And, while we know our products are truly unique, cutting edge and unmatched in the marketplace, we also know that at least as important as the products you choose is the company that you hire to do the actual work. Selecting the wrong company can prove disappointing, inconvenient and frustrating at the least, disastrous at the worst and have long term consequences that linger for years to come.
Because we know that your choice doesn’t have to be one you regret, and in fact can be one you make with confidence and peace of mind, we are proud to offer our customers the Renewal by Andersen Red Carpet Experience. We are part of the largest replacement window company in the country…a division of the Andersen Corporation…America’s oldest and largest window manufacturer. Since 1995, we’ve installed over 2,000,000 replacement windows in over 400,000 homes across America and right here in Orange County.
Our Red Carpet Experience begins with a belief that customers are the most important component to a successful business and that we want to create “customers for life”! It manifests itself in years of experience building great products, repeatable processes and systems that ensure a consistently high quality experience every time. Finally, it takes a team of well trained people with the right attitudes focused on delivering an exceptional experience every time.
I’m proud of the reputation that we have built locally over the past twenty nine years. I’m particularly proud of the team of dedicated professionals on our Renewal by Andersen of Orange County team. Their focus and commitment to delivering The Red Carpet Experience each and every day to each and every customer is our daily mission.
As tangible proof that we deliver what we promise, we submit the following evidence:
– Highest possible rating from The Better Business Bureau for over 30 years;
– 8 Years of “Best of the Best” Homeowner Satisfaction Awards from Renewal by Andersen;
– Operational Excellence Award from Renewal by Andersen;
– Big 50 Award from Remodeling Magazine;
– Super Service Awards from Angie’s List for five consecutive years.
I look forward to working with you on your project.
At Renewal by Andersen , we give you The Red Carpet Experience because you’re the Star!
If I can ever be of help to you, please call me directly at 714-349-3526.
Renewal by Andersen of Orange County
President and Owner
Our Red Carpet Experience includes all of the following:
Professional Diagnosis and Technical Expertise
Our approach has always been that “we don’t sell windows and doors, but rather, help our customers buy windows and doors”. This process starts at a “measure call” where we listen to your needs, thoroughly examine the existing circumstances of your home and its construction and then use our years of experience to help you arrive at the best possible specifications to meet your budget and long term needs. Considerations like possible frame removals, glass area, emergency egress compliance in bedrooms, tempered glass requirements, ventilation, energy efficiency, infrared and ultraviolet light control, interior and exterior access and local building code requirements are all factored in to the advice we provide to you.
Designing a Beautiful Result
In addition to technical expertise, we’ll help you design window and door solutions that are beautiful, enduring and just right for your home. Drawing from a myriad of products, colors, styles, options and accessories, our professional staff will guide you through the selection process to an end result you’ll love and be proud of…for years to come.
Clear Concise Pricing and Payment Options
The pricing for your project will be presented in a detailed, clear and concise manner with various product and payment options explained.
We have an excellent working relationship with all of the local city and county building departments. We know their requirements and will advise you accordingly. We will do the required drawings, plot plans and paperwork necessary to comply with their requirements and schedule all necessary inspections.
EPA RRP Lead Safety
If your home was built before 1978, there may be lead paint present and the U.S. Environmental Protection Agency’s Renovate, Repair and Painting Rule that went into effect in April of 2010 comes into play. To protect you, and especially young children, from the harmful effects of lead paint dust, we will assess your situation and, where necessary, employ the necessary Lead Safe Work Practices. We are an EPA Certified Firm and all of our project managers are EPA Certified Renovators.
Communication, Follow Up and Follow Through
We’re big on communication! We believe that the palest ink is better than the best memory so we make sure everything is in writing and that our paperwork is thorough, clear and concise. Additionally, we communicate early and often. We don’t expect you to read our minds and we won’t try to read yours. We’ll follow up and follow through and do what we say we will, when we say we will do it.
Protecting Your Property
We realize that your home is your castle. We take the necessary steps to protect your property, inside and out. We’ll leave your home at least as clean as we found it, if not cleaner. We’ll protect your floors, walls, countertops, belongings, etc. with the correct materials and safeguards.
The worst time to find out that someone doesn’t have insurance is after an accident. At Renewal by Andersen, we contractually obligate ourselves to you to have at least $2,000,000 of liability insurance in effect at all times covering work in progress and completed operations. We’ll gladly have a certificate of insurance issued to you upon your request.
Workers Compensation Insurance
Did you know that if a worker is injured while on your property that you could be held personally liable for their injuries if there is not a valid workers compensation policy in effect with their employer? At Renewal by Andersen, we contractually obligate ourselves to you to have workers compensation insurance in effect at all times covering our installation employees. We’ll gladly have a certificate of insurance issued to you upon your request.
Drug Free Workplace & Background Checks
At Renewal by Andersen, we won’t send anyone to your home or around your family that we wouldn’t have at our own homes or around our own families. We’ve had a Drug Free Workplace policy in effect since 1996. All of our team members are tested prior to their hiring, randomly and for cause. Plus, all our team members go through extensive background checks to make sure they are of the utmost character. You’ll enjoy having them around your home and be amazed by their work ethic!
It’s often been said that there’s no substitute for experience. We believe this is so true. Our team members combine hundreds of years of experience and we communicate weekly at meetings to constantly improve in a never ending effort to learn.
Service After The Sale
When your installation is done, we’re not! Our relationship is just beginning. We’ll follow up with you through our Customer Care Manager to make sure everything is as it should be and that you are happy. We’ll stay in contact with you. We have a full time service department should you ever have a need or concern. Our goal is to make you our customer for life and a Renewal by Andersen raving fan forever!
An Attitude of Caring
The Red Carpet Experience we offer at Renewal by Andersen is a by product of our understanding that you, the customer, pay us our wages and allow us to have meaning and purpose to our work. Your business allows us to feed our families, provide a roof over our heads and provide for our futures. When we succeed in making you the Star and provide you with The Red Carpet Experience, we make friends, strengthen our future and validate our Core Values.
Thanks for the opportunity!
Our Core Values
What we stand for…
1. Do first rate quality work and stand behind it
2. Treat others as you would want to be treated …do the right thing
3. Communicate clearly
4. Be fair and honest
5. Seek continual improvement
Our Promise To Our Customers
“We’re Orange County’s #1 window and door replacement company and are known as a company that shows up when we say we will, does what we say we will, when we say we will do it. We’ll treat you, your family and your property with respect and we’ll make you happy. We employ the most professional people in our industry, train them constantly and stand out whenever we compete for business or do work for a customer. We’ll make safety a priority and make sure our workplaces are safe at all times. We will only install the highest quality products such as Renewal by Andersen windows and patio doors and our own Dial One brand doors. We’ll provide top quality workmanship and strive to create a delightful “Red Carpet Experience” for every customer.”
Copyright 2013 Renewal by Andersen of Orange County